Privacy Policy


This Privacy Policy describes the ways in which Personal Information about individuals (“Users”) who use this CLIMB website (the “Website”) may be collected, processed, stored and used by Ipsen Pharma SAS with an address at 65 Quai Georges Gorse, 92100 Boulogne-Billancourt, France (“Ipsen”), the data controller.

THIS PRIVACY POLICY MAY PERIODICALLY CHANGE, BE MODIFIED, OR OTHERWISE BE UPDATED WITHOUT PRIOR NOTIFICATION. However, your Personal Information (as defined below) will always be handled in accordance with the Privacy Policy that was in effect at the time of collection.

1. Personal Information Collected:

Ipsen collects Personal Information when you register to become a Member of the Website and or access or use the Website, including your name, e-mail address, phone number, city and country of residence, specialty, job title, hospital, number of year of practice, password (“Personal Information”). If you wish to become a Member of the Website, receive information from Ipsen and/or contact Ipsen, these categories of Personal Information are mandatory.

When you register as a Member, we clearly label which information is required for registration, and which information is optional and may be given at your discretion.

2. Uses of Personal Information:

Your Personal Information will only be processed for the purposes of the legitimate interests pursued by Ipsen, namely having a better interaction with you.

More specifically, by providing Personal Information you agree that Ipsen personnel or agents will:

  • Create and administer your account, and store your personal preferences;
  • Send you service communications through email (e.g. registration, password changes, Website update);
  • Provide follow-up and reminders related to your activity on the Website;
  • Provide other Members of the Website registered as Trainers with information about you and your activity on the Website (e.g. progress of your medical education through the Website, result to quiz or other tests through the Website, registration to CLIMB offline trainings).
  • If you are registered as Trainer, provide information about you to the other Members of the Website;
  • Provide you with information we believe may be of interest to you, including without limitation email newsletters, information on modules and training, invitation to trainings.

Ipsen will keep track of the number of interactions performed, as well as their duration.

Ipsen may also ask you to answer a number of short questions, periodically to get your feedback about your level of satisfaction with this Website, or as part of the preparation to the CLIMB training sessions to which you register through the Website.

Your Personal Information will not be sold.

Ipsen, or in some cases its agents, may store the Personal Information in an electronic database. Ipsen and its agents may also exchange such data with each other, with you, or with other Members of the Website registered as Trainer, over the internet or over intranet systems, for the purposes of processing the data, mailing information to you related to the Website, mailing information to you in response to your request, or otherwise carrying out the services described above.

Ipsen may disclose your Personal Data in response to an applicable law, court order, or governmental regulation, or if such disclosure is otherwise necessary in support of any criminal or other legal investigation or proceeding here or abroad.

3. Term of retention of Personal Information

Your Personal Information is processed and kept for no more than three (3) years from the lattest between: (i) the collection of your Personal Information, or (ii) the latest contact we have with you.

4. Security

Your Personal Information will be stored on secure servers and maintained strictly confidential. You are responsible for maintaining the secrecy of your unique password and account information.

5. Your rights

You have the following rights regarding your information that may apply depending on the circumstances and applicable legislation:

Right What does this mean?
1. The right of access You have the right to obtain access to the information processed by Ipsen.
2. The right to rectification You are entitled to have your information corrected if it is inaccurate or incomplete.
3. The right to erasure This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your information where there is no compelling reason for Ipsen to keep using it. This is not a general right to erasure; there are exceptions.
4. The right to restrict processing You have rights to ‘block’ or suppress further use of your information in certain circumstances. When processing is restricted, Ipsen can still store your information, but may not use it further.
5. The right to data portability You have rights to obtain and reuse your personal data in a structured, commonly used and machine-readable format in certain circumstances.
6. The right to object You have the right to object to certain types of processing, in certain circumstances.

If you wish to contact us regarding our use of your Personal Information or exercise any of your rights regarding your Personal Information, or if you are unhappy with how your information has been handled, please email Ipsen’s Data Privacy Officer at If you contact us, please indicate the specific reason why you are contacting us and include a copy of a piece of identification (e.g., ID card, passport, driver’s license), subject to applicable legal requirements. Requests to delete personal data will be subject to any applicable legal and ethical reporting or document filing or retention obligations imposed on us. In this case, you will be informed about this and your Personal Information will only be retained to meet those purposes.

If you are not satisfied with the response to your complaint or believe the processing of your information does not comply with data protection law, you can make a complaint to the relevant data supervisory authority.

6. Unsubscribing

You can unsubscribe at any time by sending an email to

7. Cookies

This Website uses anonymous analytics, including cookies generated by Google Analytics. Cookies are small data files which are placed on your computer, smartphone or other device. Cookies are stored on the hard disk of your device without any risk of damaging it.

Cookies allow us to collect automatically certain user data during your use of the Website, such as:

  • The IP address of the User (this address, which allows access to the Internet, is assigned to the device of the User by the Internet service provider and the information, which changes according to the session of the User, is not directly personally identifiable);
  • The date and time of the visit of the User on the Website;
  • The operating system of the User’s device as well as its browser;
  • How the User accesses the Website.

The Website uses several types of cookies:

Strictly necessary cookies: These cookies are essential in order to enable you to move around the Website securely and use its features.

Performance cookies: These cookies collect information analytics about how visitors use the Website, for instance which pages visitors go to most often, and if they get error messages from the Website. This includes analytics cookies generated by Google Analytics.

These types of cookies do not collect information that directly identifies Users, but instead make use of numbers and codes. This information is solely used to administer the Website and improve the User experience. The information is not used to create profiles on Users or to provide targeted advertising.

Ipsen will not retain the personal data collected (the cookie identifier) for longer than thirteen (13) months.

By visiting this Website, you agree to the use of performance cookies on your device.

If you don’t want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.

If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit, which contains comprehensive information on how to do this on a wide variety of browsers.

This Privacy Policy was last modified on 27 March 2018.